1. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding agreement to use our services. By using this website, you represent that you meet these requirements.

2. Scope of Services

We provide assistance and facilitation services for NRIs, which may include documentation support, property-related services, legal coordination, financial guidance, and other India-related assistance. We do not guarantee outcomes where services depend on third-party authorities or government processes.

3. User Responsibilities

You agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account details and for all activities carried out under your account. Submission of false or misleading information may result in termination of services.

4. Document Handling and Authorization

By submitting documents, you confirm that they are authentic and that you have the legal authority to share them. You grant us permission to use these documents strictly for service delivery, verification, and compliance purposes.

5. Fees and Payments

Certain services may be subject to fees. All payments must be made through approved payment methods. Fees once paid are non-refundable unless otherwise specified in writing. We reserve the right to revise pricing at any time.

6. Third-Party Services

Our services may involve coordination with third parties such as legal professionals, financial institutions, or government bodies. We are not liable for delays, errors, or actions taken by such third parties.

7. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Our total liability, if any, shall be limited to the amount paid by you for the specific service.

8. Data Protection and Privacy

Your use of our services is also governed by our Privacy Policy. We take reasonable measures to protect your data but do not guarantee absolute security.

9. Intellectual Property

All content on this website, including text, logos, graphics, and software, is the property of the company and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

10. Prohibited Activities

You agree not to misuse the website, attempt unauthorized access, upload harmful content, or engage in any unlawful activity.

11. Suspension and Termination

We reserve the right to suspend or terminate your access to the website or services at our discretion, without prior notice, for violations of these Terms or applicable laws.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your breach of these Terms or misuse of services.

13. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

14. Amendments

We may update these Terms from time to time. Continued use of the website after changes constitutes acceptance of the revised Terms.

15. Contact Information

For any questions or concerns regarding these Terms, you may contact us through the details provided on our website.

16. Service Timelines

a. Estimated Timeframes: Each service offered on the platform will have an indicative timeline, which may vary depending on the nature of the request, documentation completeness, and involvement of third parties such as government authorities, banks, or legal entities. These timelines are estimates only and not guaranteed delivery periods.

b. Factors Affecting Timelines: Delays may occur due to incomplete or incorrect documentation, changes in regulatory requirements, public holidays, jurisdiction-specific procedures, or delays from third-party agencies. The user acknowledges and accepts such uncertainties.

c. Priority and Expedited Services: Where applicable, users may opt for priority processing at an additional cost. While such requests are handled on a best-effort basis, faster completion is not guaranteed.

d. User Obligations: Timely submission of accurate documents and responses to queries is essential. Any delay from the user's end may automatically extend the service timeline without liability on the platform.

e. Service Completion: A service shall be considered complete when the agreed deliverable (such as document preparation, submission, or facilitation outcome) has been fulfilled, irrespective of final approval by external authorities unless explicitly stated otherwise.

17. Fee Structure Based on Service Stages and Time

a. Upfront Fee (Initiation Stage): A non-refundable initial fee is charged at the time of service request. This covers consultation, case evaluation, onboarding, and preliminary documentation review.

b. Processing Fee (Mid-Stage): Once the service moves into active processing (including drafting, submission, coordination with authorities, or third-party engagement), a second installment may be charged. This fee reflects the work completed within a defined timeframe.

c. Completion Fee (Final Stage): A final payment may be required upon completion of key milestones or before delivery of final outputs. This may vary depending on the service type and duration.

d. Time-Based Fee Adjustment: Standard Timeline: Fees are calculated based on normal processing time as indicated on the platform. Extended Timeline: If a service extends beyond the standard timeframe due to user delays or additional requirements, extra charges may apply. Expedited Timeline: Faster processing requests may attract premium charges due to prioritization and resource allocation.

e. Subscription or Retainer Services: For ongoing services, users may be charged on a monthly, quarterly, or annual basis, depending on the agreed duration and scope.

f. Refund Policy Related to Time: Fees paid for completed stages are non-refundable. Partial refunds, if any, may be considered only for stages not yet initiated. No refunds shall be issued for delays caused by external authorities or user-side issues.

g. Revisions and Additional Work: Any additional requests beyond the original scope or repeated revisions after a reasonable limit may incur extra charges, especially if they extend the service timeline.

h. Payment Deadlines: Users must adhere to payment schedules linked to service stages. Delays in payment may result in suspension or postponement of services and corresponding timeline extensions.

By engaging our services, users acknowledge and agree to the above time-based service structure and fee allocation model.